Returns

If you’re looking to return or exchange your order from our Fashion eCommerce store for whatever reason, RedStuy, LLC is here to help! Returns or exchanges must be initiated within 7 days of receiving your shipment. You can return your product for an exchange or refund. Refunds will be made only to the original payment method. You will be responsible for payment of shipping costs for the returning items. Shipping costs are nonrefundable. To initiate a return or exchange, contact Redstuy.com@outlook.com for authorization. (Any product you return must be in the condition you received it and in the original packaging.) A copy of the receipt or proof of payment must accompany returned item.

Please note the following exceptions to our return and exchange policy: 

Discounted items are final sales cannot be returned or exchanged

Returned items must be unopened with tags still on and be returned unopened  in original packaging

Returned items must have no visible signs of wear or us.

Refund Policy

RedStuy,LLC will provide you with a refund if you cancel your order prior to shipment or for authorized returns. Refunds will be initiated to your original method of payment  within 1-3 days upon receipt of item(s),depending on your credit card issuer’s policy.

 

Policy

 

Shipment processing time

 

All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment to P.O. boxes or APO/FPO addresses

Redstuy.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Update this section if you do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Redstuy.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Redstuy.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

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Cancellations:

 

You may cancel your order prior to shipment, no later than 48hours after placing original order by contacting RedStuy@outlook.com 

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